Here is a professional, clear, and structured Cancellation & Refund Policy tailored for Giftaana.com, based on the reference points you provided.

I have organized this into logical sections (Cancellations, Returns/Replacements, and Refunds) to make it easy for your customers to understand.

Cancellation & Refund Policy

At Giftaana.com, we strive to provide the best gifting experience. However, we understand that plans change or issues may arise. Please review our policy below regarding cancellations, returns, and refunds.

1. Cancellation Policy

Customers may request a cancellation of their order under specific conditions.

• How to Cancel: Requests must be sent via email to support@giftaana.com.

  • Subject Line: "Cancellation Request for Order No. [Your Order Number]"

  • Email Body: Please include the Order Number, Reason for Cancellation, and Bank Account details (if applicable for refund).

• Non-Cancellable Items: We cannot initiate cancellations or refunds for:

  • Orders that have already been dispatched via courier.

  • Personalized Gifts (items customized with names, photos, etc.) once production has begun.

  • Orders placed under the 'Same Day/Express Delivery' category.

  • Orders placed for special occasions/festivals (e.g., Diwali, Pongal, Valentine's Day, Christmas, etc.) due to limited-time offers and high volume.

2. Returns & Replacements

Due to the nature of gifting, we generally do not accept returns. However, we are committed to ensuring you receive what you paid for.

• Eligibility for Replacement: You may claim a replacement or refund if:

  • You received a wrong product.

  • The product arrived damaged.

  • There was a partial delivery of products.

• Reporting an Issue:

  • You must inform us within 24-48 hours of delivery.

  • Mandatory: You must share a clear photograph of the damaged or wrong product via email to support@giftaana.com.

  • Our team will verify the claim. If found valid, we will either replace the product or initiate a refund.

3. Refund Policy

Refunds are processed based on the eligibility criteria listed below.

• When We Issue Refunds:

  • Order is cancelled by Giftaana.com (due to inability to process/out of stock).

  • Order is cancelled by the customer (subject to the Cancellation Policy in Section 1).

  • Non-delivery of the order from our end (Service Failure).

  • Proven quality issues or damaged goods (as per Section 2).

• When We Do NOT Issue Refunds:

  • Delivery failed due to a wrong address provided by the sender.

  • Recipient refused to accept the order.

  • Recipient was not available at the location.

  • Quality complaints regarding perishable items (Flowers, Cakes, Plants) caused by delivery delays due to wrong addresses or recipient unavailability.

• Refund Calculation:

  • Refunds will not exceed the actual amount paid by the customer.

  • Discounted or exempted amounts cannot be claimed.

• Timeline:

  • Refunds are initiated within 24-48 hours of approval.

  • The amount will reflect in your original mode of payment within 7-10 working days, depending on your bank's processing time.

4. General Terms

• Discretion: Giftaana.com holds the final decision-making power regarding the eligibility of cancellations, returns, and refunds.

• Perishable Items: We do not guarantee refunds for flowers, cakes, or plants if the delivery failure is due to sender error (wrong address) or recipient refusal.

Contact Us

If you have any questions regarding this policy, please reach out to our support team.

• Email: support@giftaana.com

• Phone: 9999287179

• Support Hours: 09:00 AM - 6:00 PM (Monday - Saturday)